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FAQs


What are the shipping costs?

  • Couture Only provides same day FREE standard shipping to their valued customers within United States.
  • Worldwide shipping costs passed along our trusted USPS post and will be calculated upon checkout, depending on your location.

Can I place the order over the phone?

  • Yes, our representatives will be glad to assist you, our customer service number is 305 705 7946, you can even reach us via WhatsApp, Viber or Text message.

Is my information secure?

  • Yes! Your personal information is subject to our privacy policy and your credit card information is encrypted and properly protected.

What if something arrived damaged or wrong?

  • Don’t worry, we want you to be thrilled with your order. Please send us pictures of our mistake at support@coutureonly.com, or directly from your phone via txt, whtsapp, viber at 305 7057946 and will resolve this issue.

What is your return policy?

  • We accept returns, full amount except shipping will be refunded to your original form of payment or you will be offered a Couture Only credit. Please read our full return policy HERE (link to return policy).


Do all items on Couture Only come in original packaging?

  • Most items do come in original packaging, however if otherwise it will be indicated in the listing description. If you have a question about specific product, please email us at support@coutureonly.com or contact via tel.: 305 705 7946 calls, whatsapp, viber, text.

How can I change my order?

  • It is possible to change your order, but it must be done within 30 minutes after checkout, please call 305 705 7946 for any changes.

How do I know if the merchandise is authentic?

  • Couture Only deals directly with companies and never with third parties. We are proud of bring our customers the best prices on designer merchandise without sacrificing authenticity.

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